Overview
At Chiropractic Healing Team, we respect the dignity and independence of our guests and we are committed to providing full and equal access to everyone who visits our facility and website. Here’s what you can expect from us:
Communication
CHT is committed to effectively communicating with our guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels.
Website Access
We endeavor to develop and update website content using current technologies that effectively communicate with and afford full and equal access to persons with disabilities. We strive to meet online usability and design requirements. This includes following the Web Content Accessibility Guidelines 2.1 by the World Wide Web Consortium (W3C). It also involves complying with the Twenty-First Century Communications and Video Accessibility Act of 2010.
Assistive Devices
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will find alternatives. Our goal is to ensure full and equal access for all customers and guests.
Companions and Service Animals
Companions, guide dogs or other service animals are welcome to accompany guests with disabilities while visiting our facility. We will also sensitively, respectfully and discretely provide personal assistance when requested.
Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist customers and guests with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.
Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.
Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our facility, website or communications channels.
We are continuously working to improve the accessibility of content on our website. If you need mouse and keyboard alternatives, consider speech recognition software. Dragon NaturallySpeaking can help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
Customer Feedback
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:
Mail:
20700 Ventura Blvd #130, Woodland Hills, CA 91364
Email:
Dgordondc@aol.com
If you believe these standards have not been met in your situation, please contact us at (818) 345-2660. We gladly accept TRS calls.